Error message: To use the services, an active application needs to be running on your phone.

Possible Issue:
The Entune^™ mobile app is not running on your phone.
Resolution:
Launch the Entune^™ mobile app on your phone.

Possible Issue:
The mobile app is not communicating with the audio unit.
Resolution:
Touch Connect to vehicle on the Entune^™ mobile app, options page.

Possible Issue:
iPhone specific: the Entune^™ mobile app is running in the background.
Resolution:
Switch the Entune^™ app to the foreground (make the Entune^™ app the active app)

Possible Issue:
You are not signed in to your Entune^™ account.
Resolution:
Sign in to your Entune^™ account using the mobile app.